Support is always included

Any client can contact our Help Desk using this information. This service is free for Managed Services clients.

Remote Support - Method 1

As a client of Rhyno, we would have a remote agent installed, however, sometimes the remote agent may be missing or accidentally removed – below is the link to download our temporary On-Demand agent.

Download RRM Agent

Remote Support - Method 2

If for some reason the first method does not work, our System Analysts may refer you to download a third party software called TeamViewer. Below is the link to download.

Download Teamviewer

Emergency Help Desk

888.505.2989

In the event of an emergency, call the Emergency number. Please DO NOT email or submit tickets online, as they may not receive immediate attention.

IMPORTANT

Rhyno will never ask you for personal information such as credit cards or passwords – if in doubt, please call our office at 1.888.505.2989 to confirm the legitimacy of the request from our System Analysts.

Support Request Form

Need to send us confidential documents? Download our PGP Public Key here:

Download PGP Key

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