How we can help

We clean your site from malware (no page limit), remove blacklists, apply our firewall and begin to monitor your site -in most cases in less than 6 hours.

What to expect

Our team gets to work, fast! We scan your site and create backups just in case. Our secure ticketing system keeps you informed as our analysts work to repair your hacked website.

  • 30-day money-back guarantee
  • Fast malware cleanup
  • Firewall Protection
  • Continuous Monitoring
  • Performance Optimization
  • Unlimited Support
  • Ongoing protection

Call: 1-888-505-2989

The Rhyno malware removal system guarantees an end to malware, SEO spam, hidden backdoors, and blacklist warnings. You’ll receive a complete report when we’re done.

FAQ's

Got questions? We’ve got answers.

Yes, if we are unable to clean the site on the first Malware Removal Request.

In many cases, our scripts clean the site immediately upon receiving valid FTP credentials. However, if an escalation to a senior analyst is required, we cannot promise a resolution timeframe, but 90% of the time it’s resolved with 24 hours. We offer one-time priority escalations wich can assure clean ups of less than 6 hours. Chat with us to learn more.

Yes we do, however we recommend you subscribe to one of our total web security programs.

Yes, the we will clean your website if you are currently infected.

In order to begin the cleanup process, we need access to your server and its associated files.

We get this access in the form of FTP, sFTP, or SSH access to your server. FTP stands for File Transfer Protocol, SFTP for Secure File Transfer Protocol, and SSH for Secure Shell. These are connection protocol mechanisms that allow us to log into servers to edit/add/remove files.

These connection protocols allow us to log into your websites, specifically the server, and perform the remediation process. If you for some reason are unfamiliar with these protocols, don’t worry, our team of analysts are prepared to assist you in the process. To do so, you’ll need to be willing to share access information to your hosting account.

If you are alerted to malware, you will want to contact us immediately. We will create an account for you and issue a ticket in our ticketing system.

Our remediation team will receive your ticket with access to your files and will communicate directly through the ticket system. You will receive update alerts via email, but you can only reply to the team within the ticket in your dashboard, not via email.

We backup every file we touch. We do not backup the entire site but do offer a backup service you can leverage if you’re interested in a backup solution.

We do our best to avoid loss of functionality of the site due to cleanup, sometimes it’s inevitable. Most of the time malware has overwritten or rewritten code that is essential to the function of the site, and sometimes the cleanup process itself is at fault.

In these instances it’s best to engage directly with our support staff via the ticketing system. We employ highly-skilled professionals ready to help when things go wrong.

All of our technical support is handled via our ticketing system. For other customer support or sales-related inquiries, customers can use the ticketing system, chat, email, or phone support.

Rhyno has the rightsolution for you